Director, New Client Implementation - Insurance Operations
Do you have significant experience leading new client and service implementations and transitions with a BPO provider focused on the P&C insurance industry? Are you a hands-on leader who enjoys coaching and mentoring team members, as well as rolling up your sleeves with them to get the work done?
Your role...
The Director, New Client Implementation leads a group of implementation consultants who drive client revenue growth and profitability by integrating ReSource Pro services into client operations. This role is a strategic partner to Revenue in identifying, developing and integrating solutions leveraging the full range of ReSource Pro's capabilities for key clients.
This is a remote position that can be based anywhere in the continental United States. This role will travel up to 45% of the time, domestic and international.
In 6 months you will...
- Establish the transition of new client processes to develop a trusted partnership relationship with ReSource Pro.
- Support all products and segments of ReSource Pro effectively and lead flawless implementations.
- Demonstrate a high level of proficiency in customer needs assessments, lean process mapping, problem solving and other methodologies to drive client outcomes. Work with clients directly as expert-level individual contributor, provides leadership to team members. Seek opportunities to broaden clients use of ReSource Pro services
- Fosters a collaborative team environment through employee selection, onboarding and performance management by developing new talent and recognizing existing talent. Promotes effective communication and alignment of performance to ReSource Pro’s strategic goals and objectives. Defines talent needs to add skills and capacity to the team.
- Trains team and provides coaching, mentoring and 1:1 enablement to ensure adherence to departmental standards as well as the methodologies that support delivery. Through established processes, confirms quality, client satisfaction and the proficient collaboration across teams/departments.
- Utilizes metrics and standards to drive performance of team.
- Builds strong relationships with internal stakeholders, external partners, vendors and consultants to support the structure of the organization and business needs.
What you need to be successful...
- 10+ years of US Property & Casuality and/or Employee Benefits insurance experience required.
- 10+ years of transition management/implementation management required, including significant team leadership experience
- 10+ years of Lean process improvement experience or consulting management of large-scale operations (over 50 FTEs) in a service environment required.
- Highly adaptable - quickly and effectively derives conclusions, alters ideas, responses and actions in response to new work environments and changing business conditions.
- Effective and impactful coaching and mentoring in 1:1 interactions as well as leading a team through a new process, methodology or codifying an approach for consistency on a team
Your Compensation…
Our salary ranges are based on paying competitively for our size and industry and are one part of the total compensation package that also includes annual bonus eligibility, benefits, and other opportunities at ReSource Pro. Individual pay decisions are based on a number of factors, including qualifications for the role, experience level, skillset, geography, and balancing internal equity relative to other ReSource Pro employees. This is a remote position and the salary range for most locations for this role is $112,689 - $191,025.
The salary range may vary based on the specific geographic location in which the candidate resides.
Your benefits and perks...
- 100% paid Employee Healthcare on Day 1
- Eligible for all medical, dental, and vision benefits on Day 1
- 401k with employer match, vested on Day 1
- Healthy work-life balance with normal workday hours
- Generous PTO plan with paid holidays + floating holidays
- Development and Growth opportunities
- Opportunity to contribute to the future of an expanding, global organization
About ReSource Pro:
ReSource Pro is an insurance-focused business solutions company that integrates people, processes, technology, and data analytics. Over 1,000 carriers, brokers, and MGAs rely on ReSource Pro to execute strategies that improve profitability, accelerate growth, deliver improved claim outcomes, and enhance client and employee experience. With more than 7100 employees globally, ReSource Pro provides business process management, strategic advisory services, management, and organic growth consulting, training, and compliance solutions around the clock. ReSource Pro has been listed as one of the Inc. 5000 Fastest Growing Private Companies annually since 2009 and has consistently achieved a +95% client retention rate for over a decade.
Equal Employment Opportunity Policy
ReSource Pro provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.