Customer Service Associate

Are you interested in joining a dynamic fast growing team? 

 

Come Join ReSource Pro!!
 

Your Role...

ReSource Pro is seeking an entry-level Customer Service Associate to process elementary insurance tasks and be responsible for meeting quality, quantity, and time deadlines. This position will be responsible for operating within the clients' systems and following established guidelines and procedures. This position will follow ReSource Pro's Information Security policies/guidelines.

This position is onsite at our office in Belgrade.

In this role, you will be...

• Communicating with clients using clear, polite, and well-organized English
• Providing a high-level of client service to a variety of US-based insurance clients
• Proactively troubleshooting and resolving potential issues
• Promptly responding to client requests and quickly resolving problems as they arise
• Collaborating with our global team of insurance experts in China, India, and the United States
• Conducting assigned auditing
• Collecting and analyzing work production data
• Assisting in effectively training other team members

What You Need to be Successful...

• Secondary education, four-year duration (vocational, artistic, secondary school)
• Computer Literacy and Typing Skills
• English proficiency - reading, writing
• Microsoft Office Skills

What you get...

• 100% paid employee supplemental medical (family coverage available)
• Employee life insurance
• Annual Paid Time Off
• Paid Sick Time
• Flexible work hours
• Gym benefit available
• Presents for new parents
• Referral bonus
• Lunch in the office twice a month
• Beverages and snacks in the office
• Sports booked times and spaces

Your Interview Process...

1. Video Screen or Behavioral Interview with Talent Acquisition
2. At-Home Practical Assessment
3. In-Person Hiring Manager Interview
4. Criminal Background Screen
5. Offer

Apply Now: To express your interest, please click "Apply Now" and share your resume and information about your talents and skills. We look forward to reviewing your application and potentially welcoming you to our team in the future.

About ReSource Pro:

Focused exclusively on the insurance industry, ReSource Pro is a trusted strategic operations partner to insurance organizations seeking to increase their productivity and profitability. With a global team of more than 10,000 employees, ReSource Pro operates at the critical intersection of people, process, technology, and data to serve more than 1,800 clients across the carrier, broker, and MGA segments – consistently earning a +96% client retention rate for over a decade. It offers expert advisory services, proven business process management optimization and transformative data and technology solutions. For the 15th time since 2009, it was recognized in 2024 by Inc. 5000 as one of the fastest growing companies in the US. 

Equal Employment Opportunity Policy

ReSource Pro provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.