ReSource Pro
Lead Specialist, Regulatory Policy Operations
SDU Operations-MIS - Orlando, FL - Full Time
Do you thrive at the intersection of insurance, technology, and client success? Are you the bridge between regulation and innovation?
Come Join ReSource Pro!
Your Role...
As a Lead Specialist, Regulatory Policy Operations at MIS, a ReSource Pro Company, you will be responsible for delivering regulatory expertise, client service excellence, and end-to-end ownership of complex implementations and product enhancements. This role operates at the intersection of insurance regulation, software product configuration, and client engagement—translating evolving regulatory requirements into scalable system solutions while driving high client satisfaction.
We hire the best because our service is only as good as the people delivering it. We’re committed to hiring individuals who engage in our amazing culture and embrace our Core Values: Commitment to Community, Teamwork, Passion for Excellence, Service-Centric, and Best Self.
This role is based at the MIS office in Maitland, FL with the option for hybrid work arrangements after training period.
In This Role, You Will...
- Lead the evaluation and interpretation of evolving insurance regulations, translating regulatory impacts into scalable product features, bureau updates, and client-specific system solutions.
- Partner with technical teams to define design considerations and ensure alignment between regulatory requirements and system capabilities; Develop clear, comprehensive written specifications outlining required programming changes, testing scenarios, and implementation strategies.
- Serve as a subject matter expert and escalation point for mid-to-high complexity client business and technical issues, ensuring timely resolution and proactive communication.
- Analyze service trends and recurring issues, identifying root causes and recommending corrective actions to improve client satisfaction and retention.
- Lead the maintenance and continuous enhancement of policy rating systems by integrating regulatory updates, bureau changes, and client-driven enhancements.
- Design and oversee execution of comprehensive test plans to validate functionality, data integrity, and compliance; Perform release management activities, ensuring all phases of the software development lifecycle are documented, tested, and executed effectively.
- Validate system changes prior to release, ensuring alignment with client expectations and regulatory standards.
- Independently lead onboarding and implementation of new clients, including those with mid-to-high complexity requirements.
- Direct requirements gathering activities, ensuring accurate documentation of user needs, workflows, and acceptance criteria.
- Develop and manage detailed project plans, including scope, timelines, milestones, and risk mitigation strategies; Monitor project progress using defined metrics and dashboards, proactively addressing delays, risks, and resource constraints
- Drive successful delivery outcomes by ensuring implementation quality, stakeholder alignment, and positive client experience; Lead the identification and evaluation of service gaps and operational inefficiencies, driving cross-functional process improvement initiatives.
- Leverage performance data and KPIs to drive continuous improvement and provide strategic recommendations.
What You Need to be Successful...
- Bachelor's degree in Technology, Business or related field
- 7-10 years' work experience in commercial P&C insurance; Deep understanding of insurance regulatory environments and policy rating systems
- 1-3 years' experience in software testing; Experience working within software development lifecycles, including testing and release management
- 3+ years' experience mentoring and/or training team members
- Robust Project Management experience
- Excellent written and verbal communication skills, with the ability to engage both technical and non-technical stakeholders
- Strong analytical mindset with a focus on continuous improvement and operational excellence
- Demonstrated ability to troubleshoot and resolve complex client issues with a consultative approach
- Ability to learn and adapt quickly in a fast-paced environment
Our salary ranges are based on paying competitively for our size and industry, and are one part of the total compensation package that also includes annual bonus eligibility, benefits, and other opportunities at ReSource Pro. Individual pay decisions are based on a number of factors, including qualifications for the role, experience level, skillset, geography, and balancing internal equity relative to other ReSource Pro employees. This is a hybrid position out of our office in Maitland, FL the salary range for this location and role is $55,822 - $94,760 annually. The salary range could be lower or higher based on the specific geographic location in which the candidate resides.
Your Benefits & Perks...
- 100% paid employee health insurance available on Day 1
- Eligible for all medical, dental, and vision benefits on Day 1
- Remote positions are Internet stipend-eligible
- 401k with employer match, vested on Day 1
- HSA/FSA available
- Long Term and short-term disability employer-provided
- Generous PTO plan with paid holidays + floating holidays
- Development and growth opportunities
- Comprehensive wellness program and prioritization of employee health
Your Interview Process...
To be considered for this position, please submit your application. If you meet the qualifications for the role, a member of our Talent Acquisition team will be in touch to schedule an interview via Zoom.
The standard interview process includes:
- Behavioral Interview with Talent Acquisition
- Online talent assessment
- Hiring Manager Interview
- Stakeholder Interview
*Additional interview steps may be added depending on the position or if further evaluation is needed.
Disclosure: Candidates are evaluated at each step of the process. As a result, not every candidate will complete all steps in the process.
About ReSource Pro:
Focused exclusively on the insurance industry, ReSource Pro is the trusted partner insurance organizations rely on to optimize performance, streamline operations and process engineering, and drive growth. Serving 2,000+ carriers, brokers, wholesalers, and MGAs, ReSource Pro is a recognized market leader in insurance workflow optimization, data and technology services, and strategic operating model transformation. Maintaining a 96%+ client retention rate for over a decade, ReSource Pro is the only firm serving the insurance industry to have earned a spot on the Inc. 5000 list 16 times—placing it among the top 0.02% of repeat honorees across all sectors in the Inc. list’s 40+ year history.
Equal Employment Opportunity Policy
ReSource Pro provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
