Specialist, Technology

Is supporting people through technology your kind of challenge? Do you thrive in fast-paced environment where no two issues are the same?

Your role... 
As a Technology Specialist for ReSource Pro, you will provide additional and advanced support on all helpdesk issues and will serve as Tier 2, escalated support for issues that cannot be handled by Tier 1 level support staff. You will be responsible for support of cloud based systems and applications, assist in management of network storage, virtualization platforms, contact center applications, network infrastructure and end points. You will assist with IT project and M&A integrations.

All remote positions are based in the United States, and candidates must reside within the U.S. to be eligible for consideration.

After 3 months you will... 

• Monitor help desk queue, assume ownership of tickets, and provide resolution of issues
• Perform Tier 2 assistance to other help desk staff to resolve more complex issues. This includes Desktop, Server, Network Infrastructure, and System Admin issues
• Monitor and maintain network infrastructure and systems; Assist network changes and reconfigurations. Assist with Server management including Active Directory, O365, Azure, and other infrastructure security platforms
• Provie guidance and support to junior-level IT staff on Systems an Network Projects and initiatives
• Handle end user support, network tasks, and other activities currently being performed by the helpdesk, server, and network teams offshore
• Support and contribute to a wide range of Technology projects; Perform complex tasks related to the Technology department goals and initiatives
• Lead short-term and Tier 2 Technology projects with suppport from the IT Manager; Leverage knowledge and IT expertise to troubleshoot and make recommendations; Manage project deadlines to ensure deliverables are completed on time
• Leverage knowledge of technology implementations to coach and mentor other members of the Technology teams on global implementations

• Bachelor's Degree in Information Technology or related area of study or equivalent work experience
• 3-5 years experience providing hands on help desk support
• 2+ years experience supporting networking and server technologies
• Experience with Microsoft Server, O365, Exchange, Linux, Azure administration
• Working knowledge of basic networking
• Self-motivation, passion for technology and networks
• Exceptional troubleshooting skills
• Quick and enthusiastic learning capabilities

• Generous PTO plan with paid holidays + floating holidays 
• 100% paid Employee Healthcare on Day 1 
• Eligible for all medical, dental, and vision benefits on Day 1  
• 401k with employer match, vested on Day 1 
• Opportunity to work for a growing, global organization. 
• Ability to engage with clients and internal partners to make an impact. 
• Organization-wide focus on growth and development 

 
Your Compensation… 
Our salary ranges are based on paying competitively for our size and industry, and are one part of the total compensation package that also includes annual bonus eligibility, benefits, and other opportunities at ReSource Pro. Individual pay decisions are based on a number of factors, including qualifications for the role, experience level, skillset, geography, and balancing internal equity relative to other ReSource Pro employees. This is a remote position, and the salary range for most locations for this role is $39,338 - $66,393 annually. The salary range may vary based on experience and on the specific geographic location in which the candidate resides.

Your Interview Process:
To be considered for this position, please submit your application. If you meet the qualifications for the role, a member of our Talent Acquisition team will be in touch to schedule an interview via zoom.
The standard interview process includes:

1. Behavioral Interview with Talent Acquisition
2. Online talent assessment
3. Hiring Manager Interview
4. Stakeholder Interview

*Additional interview steps may be added depending on the position or if further evaluation is needed.

Disclosure: Candidates are evaluated at each step of the process. As a result, not every candidate will complete all steps in the process.

About ReSource Pro:

Focused exclusively on the insurance industry, ReSource Pro is a trusted strategic operations partner to insurance organizations seeking to increase their productivity and profitability. With a global team of more than 10,000 employees, ReSource Pro operates at the critical intersection of people, process, technology, and data to serve more than 1,800 clients across the carrier, broker, and MGA segments – consistently earning a +96% client retention rate for over a decade. It offers expert advisory services, proven business process management optimization and transformative data and technology solutions. For the 15th time since 2009, it was recognized in 2024 by Inc. 5000 as one of the fastest growing companies in the US. 

Equal Employment Opportunity Policy

ReSource Pro provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.