Customer Service Representative
Your role...
As a Customer Service Representative (CSR), you will be the primary point of contact for our customers, answering inbound calls, emails, and making outbound calls as needed. You will provide exceptional customer service by assisting business owners, agents, bookkeepers, and others involved in the audit process with their questions, concerns, and needs. Your responsibilities will include resolving issues, extending audit due dates, and providing general support to ensure a positive customer experience.
In this role you will...
- Demonstrate active listening and clear communication, including the ability to effectively understand and respond to customer inquiries.
- Address complaints and conflicts with professionalism and calmness.
- Quickly identify and resolve customer issues.
- Ensure accuracy and completeness of information.
- Manage multiple tasks simultaneously.
- Respond promptly to customer inquiries.
- Work effectively with other departments to address customer needs.
- This is an in-office role, Monday- Friday between the hours of 8AM-6PM.
- 1-2+ years of customer service experience preferred
- MST or PST time zones preferred
- Strong phone communication skills
- Proficiency with computer database systems and software
- Positive and professional attitude
- Excellent written and verbal communication skills
- Confident and self-assured personality
- Bilingual skills are a plus
Our salary ranges are based on paying competitively for our size and industry, and are one part of the total compensation package that also includes variable compensation eligibility, benefits, and other opportunities at ReSource Pro. Individual pay decisions are based on a number of factors, including qualifications for the role, experience level, skillset, geography, and balancing internal equity relative to other ReSource Pro employees. This salary range for most locations for this role is $13.50-$18.00. The salary range could be lower or higher based on specific geographic location in which the candidate resides.
Your Benefits and Perks...
- Eligible for all medical & dental benefits on Day 1
- Eligible for 401k with employer match after 12 months of employment
- Generous PTO plan with paid holidays & floating holidays
- Development & growth opportunities
- Teamwork-oriented work environment
To be considered for this position, please submit your application. If you meet the qualifications for the role, a member of our Talent Acquisition team will be in touch to schedule an interview via zoom.
The standard interview process includes:
- Video Screen
- Behavioral Interview with Talent Acquisition
- Online talent assessment
- Hiring Manager interview
Disclosure: Candidates are evaluated at each step of the process. As a result, not every candidate will complete all steps in the process.
About ReSource Pro:
Focused exclusively on the insurance industry, ReSource Pro is a trusted strategic operations partner to insurance organizations seeking to increase their productivity and profitability. With a global team of more than 10,000 employees, ReSource Pro operates at the critical intersection of people, process, technology, and data to serve more than 1,800 clients across the carrier, broker, and MGA segments – consistently earning a +96% client retention rate for over a decade. It offers expert advisory services, proven business process management optimization and transformative data and technology solutions. For the 15th time since 2009, it was recognized in 2024 by Inc. 5000 as one of the fastest growing companies in the US.
Equal Employment Opportunity Policy
ReSource Pro provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.