Assistant Manager, Service Delivery

Your Role...

ReSource Pro is seeking a Service Delivery Assistant Manager to manage daily operations to ensure high quality service, effective and optimized operations and client satisfaction. The Assistant Manager will build a trusted partner relationship with clients, enhance the clients' experiences and support business growth. The Assistant Manager will manage the day-to-day performance of direct reports to build and maintain an empowered and high-performing service delivery team. This role will follow ReSource Pro's Information Security policies/guidelines, as well as the clients' security requirements, policies, and practices that are provided to ReSource Pro.

This position is onsite at our office in Belgrade.

In this role, you will be responsible for...

• Task Operation Management: Monitoring each client team's AMP and OPEX related activity on the Supervisor Portal system; Coaching and supporting the team to onboard new tasks and ensuring client satisfaction
• Team Operation: Coaching and support the client team's daily operation, regularly reviewing business results; Optimizing team operation
• Policy & Standards: Supervising and ensuring the compliance of company policy and related projects
• Talent Development: Coaching and supporting the planning and implementation of each team member's individual development goal; Generating a team promotion plan and building a team pipeline
• Performance Management: Coaching the planning and implementation of each team member's performance goal and conducting regular performance feedback evaluations; Managing bonus allocation and merit increases, and conducting related conversations
• Daily Personnel Management: Handling special personnel cases
• Talent Engagement & Retention: Generating and implementing an employee engagement and retention plan
• Business Development: Exploring business growth opportunities; Advancing the transition of sales and new products
• Client Management: Planning and implementing the Annual Plan of Client Growth and Management; Building and maintaining the client relationship; Managing the team's routine reports
• New Client Onboarding: Planning and implementing new client onboarding; Building a team to serve the new clients
• Working in accordance with applicable information security policies, processes, and procedures constituting the information security management system of ReSource Pro, while ensuring compliance within the team

What You Need to be Successful...

• 5+ years of experience in insurance operations or related
• 1-2 years' experience leading a team
• Secondary education, four-year duration (vocational, artistic, secondary school)
• Computer Literacy and Typing Skills
• English proficiency - reading, writing
• Microsoft Office Skills

What you get...

• 100% paid employee supplemental medical (family coverage available)
• Employee life insurance
• Annual Paid Time Off
• Paid Sick Time
• Flexible work hours
• Gym benefit available
• Presents for new parents
• Referral bonus
• Lunch in the office twice a month
• Beverages and snacks in the office
• Sports booked times and spaces

Your Interview Process...

1. Behavioral Interview with Talent Acquisition
2. Practical Assessment & Hiring Manager Interview
3. Criminal Background Screen
4. Offer

Apply Now: To express your interest, please click "Apply Now" and share your resume and information about your talents and skills. We look forward to reviewing your application and potentially welcoming you to our team in the future.

About ReSource Pro:

Focused exclusively on the insurance industry, ReSource Pro is a trusted strategic operations partner to insurance organizations seeking to increase their productivity and profitability. With a global team of more than 10,000 employees, ReSource Pro operates at the critical intersection of people, process, technology, and data to serve more than 1,800 clients across the carrier, broker, and MGA segments – consistently earning a +96% client retention rate for over a decade. It offers expert advisory services, proven business process management optimization and transformative data and technology solutions. For the 15th time since 2009, it was recognized in 2024 by Inc. 5000 as one of the fastest growing companies in the US. 

Equal Employment Opportunity Policy

ReSource Pro provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.